Complaints procedure

For Paid entrants and Free entrants

Our Prize Draws are constructed to take into account best practice and legal considerations, and of course our own views on fairness and integrity.  Legal, compliant, transparent and honest.  But if you believe we have fallen short in some way please follow our complaints procedure below.

Please first look at our FAQ page to see if your question is covered there.  You can also look at our Prize Draw Rules.  If these pages are no help then please read below and then fill in the contact form.

  • Complaints are investigated thoroughly and fairly to find out the facts.
  • There will be no significant delay in dealing with your issue. We will acknowledge immediately and respond within 30 working days.
  • We will respond fairly and proportionately.
  • We will regularly review any lessons to be learnt from complaints and apply any necessary changes to the way we operate.
  • After submitting your information to us, and receiving our reply, you are still able to contact the Fundraising Regulator.  As we are a start-up we are not registered yet, but we still operate under their code.  You are also able to make a complaint to the Advertising Standards Authority if that organisation is more appropriate.

This complaints procedure is for entrants only.  If you have a comment or question you can still use the form below, selecting the appropriate check-box.

The Big Green Prize Company Ltd

128 City Road, London, EC1 2NX

Registered in England & Wales
Co Reg No. 13392114
Business address is also Registered Office

Tel: 0333 339 9303
Email:  Contact Form


Legal Conditions

Prize Draw Rules
Privacy Policy
Complaints Policy
Website Use Terms

All the draws on this website are "Prize Draws" and are not  lotteries because entrants have a choice to enter for free.

The Big Green Prize Company Ltd ©2022 - A NON PROFIT limited by guarantee UK company